Refund and Cancellation Policy

1. Cancellation Policy

1.1 Subscription Cancellation

You may cancel your subscription at any time through:

• Your account dashboard on our website
• Email to support@slimsnacksph.com
• Facebook Messenger (if connected)
• Phone call to our customer service

1.2 Cancellation Timing

• 48+ hours before delivery: Full cancellation, no charge for the upcoming week
• 24-48 hours before delivery: Cancellation accepted, but you may be charged for the upcoming week if meals have already been prepared
• Less than 24 hours before delivery: Cancellation may not be possible, and you will be charged for that week's meals

1.3 One-Time Orders

One-time orders can be cancelled up to 48 hours before the scheduled delivery date. Cancellations made less than 48 hours before delivery may incur a cancellation fee.

2. Refund Policy

2.1 Eligible Refunds

We will provide refunds in the following circumstances:

• Damaged or Spoiled Meals: If meals arrive damaged, spoiled, or inedible, we will provide a full refund or replacement
• Order Errors: If you receive incorrect items or missing items from your order
• Delivery Failures: If we fail to deliver your order within the promised timeframe (subject to verification)
• Quality Issues: If meals do not meet our quality standards
• Cancellation within 48 hours: Full refund for cancellations made at least 48 hours before delivery

2.2 Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after meals have been prepared
• Failure to be available for delivery (unless delivery was attempted at wrong address)
• Dietary preferences not being met (unless specific dietary requirements were communicated and not followed)
• Meals that have been consumed or partially consumed
• Cancellations made less than 24 hours before delivery

2.3 Refund Process

1. Contact our customer support within 24 hours of delivery (or scheduled delivery date)
2. Provide details and photos (if applicable) of the issue
3. Our team will review your request within 2-3 business days
4. If approved, refunds will be processed within 5-7 business days
5. Refunds will be issued to the original payment method used

3. Replacement Policy

In cases where meals are damaged, spoiled, or incorrect, we may offer a replacement delivery instead of a refund. Replacements will be delivered on the next available delivery day.

If a replacement is not possible (e.g., end of subscription), a full refund will be provided instead.

4. Payment Method Refunds

• Credit/Debit Card: Refunds will be credited back to your card within 5-7 business days
• Bank Transfer: Refunds will be transferred to your bank account within 5-7 business days
• Cash on Delivery (COD): Refunds for COD orders will be processed via bank transfer or store credit
• E-Wallet: Refunds will be credited back to your e-wallet account

5. Special Circumstances

5.1 Force Majeure

In cases of force majeure (natural disasters, pandemics, government restrictions, etc.), we may be unable to deliver. In such cases, we will provide full refunds or credits for future orders.

5.2 Medical Emergencies

If you experience a medical emergency that prevents you from receiving deliveries, please contact us immediately. We will work with you to pause or cancel your subscription with appropriate refunds.

6. Dispute Resolution

If you are not satisfied with our refund decision, you may request a review by our management team. Please email support@slimsnacksph.com with "Refund Dispute" in the subject line and include your order details and reason for dispute.

7. Contact Us

For refund or cancellation requests, please contact us: